Returns & Exchanges
At Ooze, we want you to feel confident in every piece you wear; if your fit isn't perfect, we offer a seamless 30-day return policy for all unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Place the items in their original bags with all tags attached and include the packing slip provided in your digital return confirmation.
Ship It Back
Download and print your pre-paid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing